WorkInSync App is Now Available on Microsoft Teams

Posted on August 17, 2021 by wis_wp

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“WorkInSync’s app for Microsoft Teams allows employees to schedule and book workstations with just a few clicks. This helps people better plan their return to the office.”

Daniel Canning, Director, Microsoft Teams Platform, Microsoft.

 

Microsoft Teams has been the de-facto communication tool for most organizations. This was even before the pandemic. Throughout last year, the significance of Microsoft Teams only increased when the majority of the workforce went remote. And this growth has been twofold. First, the number of organizations using Microsoft Teams increased exponentially. Second, the pre-existing users started spending more time on Microsoft Teams.

As global leaders for hybrid workplace management, it was a no-brainer that WorkInSync had to be present where the employees are. Over the last year, WorkInSync has become the essential hybrid workplace tool, which helps organizations maneuver through the complexities of a hybrid workplace. Not only establishing the concept but seeing it through.

For instance, the desk booking module in WorkInSync takes away the anxiety of not knowing whether and what desks will be available when an employee works from the office. It also helps them find where their colleagues are working from to promote better collaboration.

Intending to help employees in this new work setting, WorkInSync is now available on Microsoft Teams. Users of Microsoft Teams will find an array of features on WorkInSync. These have been listed below.

 

WorkInSync leverages the full capabilities of Microsoft Teams for timely notifications.

Also Read: Powering Microsoft Teams Bot

The natural language bot is powerful and conversational, so you don’t have to know or type the exact command.

Employees from organizations using WorkInSync can directly start using the app without the need for additional onboarding. New organizations willing to try WorkInSync via Microsoft Teams can sign up for a free trial account to 50 users for the first six months.

WorkInSync app is published on app source. To get it directly from the app source, visit WorkInSync App on Team Store.

Or you can also download it directly. Search ‘WorkInSync’ on your Microsoft Teams -> Apps -> ‘More apps’ page.

To know more, visit WorkinSync App for Microsoft Teams page.

Posted under: Workplace Technology

Powering Microsoft Teams Bot Using Dialogflow

Posted on March 9, 2021 by wis_wp

WorkinSync is an emerging leader in Flexible workspace management. Given our “Employee First” approach of building products, we wanted to make features such as desk booking available to employees in a smooth workflow, regardless of their location. Microsoft Teams emerged as the central communication tool for remote and hybrid teams for many enterprise clients. So we worked hard on developing a top-quality WorkinSync app for Teams.

Bonus Tip: 5 Features for Hybrid Workplace Tools 

A Teams bot is one of the key capabilities we want to leverage to give a Teams user a unique experience. We didn’t want to restrict ourselves to a simple command-based menu for our bot since users expect a basic natural language understanding from ‘bots.’ 

The default option to power the NLU layer was to go with Microsoft LUIS. However, we had already done the hard work of training a bot for our Google Assistant App. It would make more sense to reuse the same agent for the Microsoft Teams App as we wouldn’t have to create, train, test, and maintain our conversation flows on two different platforms. 

This is how the tech team at MoveinSync went about building the bot. 

[Disclaimer: This is just a preview to illustrate the plumbing and not the actual application code]

The backend service for our Teams App is written entirely in java. The bot exposed to Microsoft Teams is created using the Azure bot framework. We are using the Bot Framework SDK for Java from Microsoft.

Let’s take an example of a user sending a command such as “Book a seat for me for 9 am tomorrow”. Once the command lands on our backend, we use the Google “Dialogflow client library” for intent detection, as shown below.

In turn, the intent detection also calls our fulfillment webhook (originally written for the Google Assistant app). So the actual call for ‘Seat booking’ to the internal booking service happens via the Dialogflow fulfillment endpoint. 

This is how the final interaction looks like for the end-user.

We can also pass additional metadata to the Dialogflow intent detection API, such as the logged-in user’s context ( shown in the example above), or indicate that the request is from ‘Teams backend’ if separate handling is required. 

Another popular employee query to our Teams bot is “Where is John doe sitting?”, using the ‘@’ to mention the user. 

In this case, we find out the users mentioned before we pass the command to Dialogflow. We use a ‘Microsoft Graphs’ API call to find more details about the user and map the user to the corresponding WorkInSync internal user.

Posted under: Workplace Technology